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FAQ.

Who is LaunchPilot?

LaunchPilot is a market research panel specialising in product testing and research activities on behalf of well-known household brands and retailers.  It is owned by Launchpad Research Ltd. a leading UK market research agency; Launchpad Research Ltd. works with reputable companies to assist in their understanding of consumers by gaining the views of real people like you. For further information about Launchpad Research please refer to our corporate site

Why should I join?

We would love you to join our flight crew. As a LaunchPilot volunteer, you will enjoy the benefits of receiving free products, providing your honest feedback on products before they are available on the market, whilst earning PilotPoints in exchange for cash. LaunchPilot trials and participating in genuine market research activities is a fun way to help influence the development of products that are available on the high street. You will test free products from top companies around the world.

Who can join LaunchPilot?

Anyone over the age of 18 within the UK can apply to become a LaunchPilot volunteer. You will need a valid UK address & postcode at registration as we need to know where to send your free products.  Any attempts to create an account from outside the UK will not be accepted.  In order to convert your PilotPoints to cash you must have a PayPal account that is registered to the same email address as your LaunchPilot account.

How do I join?

To register to become a LaunchPilot simply click here or on the Join for Free button on the home page or how does it work? page of the website. Once you have registered you will receive an activation email; click on the link in the e-mail to confirm you wish to join. Now you are ready fly and start your product trials, surveys and market research activities.

How can I refer a friend and earn more PilotPoints?

Log in to your account and at the bottom of your dashboard is a refer a friend section. When you send your friend an email, it contains a unique link to enable them to sign up. When your friend has signed up and successfully completed their first product test your account will automatically receive 20 PilotPoints. Your referred friend must sign up via your referral link for bonuses to be allocated to both accounts.

The LaunchPilot Team occasionally run referral bonus campaigns whereby the reward for referring a friend may increase or decrease at any time.  When the referral bonus amount has changed or been withdrawn, you will be eligible to receive the amount that was advertised on the site at the time your friend signed up from your link, which may be different to the amount offered when you sent the link to your friend or when the bonus was applied to your account. Referral bonuses may occasionally differ between the LaunchPilot Site and other advertised sites.

We're generous, within reason.  Any user creating multiple accounts to gain a referral bonus will have their LaunchPilot account(s) terminated.  A maximum of 5 referrals can qualify for LoyaltyPoints by one LaunchPilot Account holder.

I have a problem with my activation link. What should I do?

Try to copy and paste the activation link into your browser and see if this takes you through to the activation page. If this does not work please contact us indicating the email address you signed up with and CLICK HERE to email the LaunchPilot Support Team.

I didn't receive my activation email. What should I do?

Before you request a new email check your junk mail and spam folders.  The email sender is contact@launchpilot.co.uk and the subject is be Activate your LaunchPilot Registration. If you still cannot find it please CLICK HERE and we will send another one to the email address you signed up with.

I have forgotten my password. What should I do?

To reset your password go to the forgotten your password? link on your log in page or CLICK HERE to be directed to the reset my password page. 

I can't log on to my account. What should I do?

If you are struggling to log on to your account, we would recommend you reset your password by going to the forgotten your password? link on your log in page or CLICK HERE to be directed to the reset my password page.  If this does not resolve the problem CLICK HERE to send an email to our support team.

How can I view or update my account details?

To view your account details, log in to LaunchPilot and go to the My Account tab. Here you can view and edit your username, password and email.

How can I view or update my profile & address details?

To view your profile, log in to LaunchPilot and go to the My Profile tab. Here you can view and edit your address and profile details.

Why is it important to ensure my profile information is up-to-date?

It is important that your profile is kept up to date, because this is the information we use to select which LaunchPilot volunteers are suitable for certain research tests. The more we know about you the more relevant the trials will be for your lifestyle. You will receive products that will benefit you and your family.

I want to hang up my wings. How do I unsubscribe from LaunchPilot?

We will be sad to see you go, but if you no longer wish to participate in research projects simply log in, head to your profile and under the manage account tab click the UnRegister button at the bottom of the page.

How do I earn money as a Pilot?

PilotPoints earn you money. The value of PilotPoints awarded for research activities varies depending on the complexity, length and urgency of the research. Once you reach 1000 PilotPoints you can redeem your points for £10 (pounds sterling) via your PayPal account.

Why am I asked the same questions on trial questionnaires and surveys that I have already answered when I completed my profile?

Sometimes the only way to ensure your profile is up-to-date is to ask you the same questions at the time that you conduct your survey to qualify for a study.

I have not received any invites for product trials or surveys. What should I do?

Add contact@launchpilot.co.uk to your contacts and make us a trusted sender to ensure you invitations arrive in your inbox.

I am having problems joining the product trials and surveys. What should I do?

Technical: please ensure these requirements are met:
You are using the most recent versions of internet browsers such as: Internet Explorer, Google Chrome, Mozilla Firefox.
That your Cookies are enabled.
That Javascript is enabled.
Please note you can download these from trusted internet sites.
Please ensure that you add contact@launchpilot.co.uk to your safe senders list to ensure that our emails are not blocked by your email provider.
Please check that your VPN / firewall are not blocking your connection to LaunchPilot webpages.
Sometime Trials and Surveys are temporarily unavailable:
Please wait a while and then return to your link and try again to take part in the trial or survey.
If none of these reasons helped you and you are still having difficulty please contact us via email at support@launchpilot.co.uk and include the email address you registered and the study flight number you have been invited to participate in

How do I get to take part in more product trials and surveys?

There are several things you can do to ensure you are selected to take part in more research.
1. Keep your profile up to date; we use profile data to select which LaunchPilot volunteers are most likely to fit the required profile we are looking to participate in product trials.
2. When sent an opportunity, please ensure you submit your applications as soon as possible to increase your chances of being chosen; research Flights are time-restricted in order for us to meet our client deadlines. Apply early to avoid disappointment. As a bonus, every time you apply for a project, even if unsuccessful, you'll earn one entry into our monthly prize draw where you can win up to 5,000 PilotPoints (worth £50 via PayPal redemption)!
3. Ensure you submit complete, informative, thoughtful and honest responses; it will ensure you progress up the ranks quickly.
4. Ensure you submit any feedback requests on time as directed. This will enable us to invite you to projects with more complex tasks, more exciting products and higher rewards. Offline activities could command up to 5000 LaunchPilot points for 1.5 hours of your time [equivalent to £50 pounds sterling]

Why do I not qualify for a trial or survey and often get screened out?

Companies are normally looking for LaunchPilot volunteers who meet a specific criteria. If you do not meet these requirements then unfortunately you will not be able to participate in the product trial or survey.

What do I do if I suffer an adverse reaction that needs medical attention to a product that I am testing?

Stop using the product immediately. If your adverse reaction is severe and requires medical attention please take your sample and the product information immediately to your nearest hospital. You, or medical staff may contact the emergency number supplied on the product information that accompanied the test product. 

Why was my account closed?

There are several reasons why your account may be closed:
1. You unsubscribed from LaunchPilot;  
2. SPAM complaints. We have to follow strict SPAM regulations so if we receive a complaint regarding SPAM, we will automatically removed you from our database;  
3. If we feel you have violated our terms and conditions your account will be closed. For more information please refer to our terms and conditions;
4. Your account has been inactive for 6 months or more

What are PilotPoints?

Research activity could earn you between 0 - 8000 PilotPoints for a single activity,  The number of PilotPoints awarded will be dependant on the complexity and length of the product test or research activity. For every 1000 PilotPoints you earn £10 and can redeem this via your PayPal account. Please allow up to 7 working days for your reward to reach your PayPal account. 

Do my PilotPoints expire?

PilotPoints expire after 5 years or after 1 year of no account activity

What is the minimum amount of PilotPoints required before I can cash out?

You need 1000 PilotPoints before you can cash out. 1000 PilotPoints equates to £10 GBP

How do I redeem my PilotPoints for cash?

You will need to have a PayPal account linked to the same email address as your LaunchPilot account to cashout PilotPoints. Please allow up to 7 working days for your reward to reach your PayPal account.

What are the LaunchPilot monthly prize draws?

From 3 Jan 2023, LaunchPilot is offering a monthly prize draw, with 44 winners each month, until further notice. Prizes are as follows: 2 x 5000PilotPoints (£50.00), 2 x 500PP (£5.00*), 40 x 100PP (£1.00*). Please note, the redemption threshold for LaunchPilot is 1000 PilotPoints. You will need to have a PayPal account linked to the same email address as your LaunchPilot account to cashout PilotPoints. Please allow up to 7 working days for your reward to reach your LaunchPilot account. To take part, you must agree to these Prize Draw Terms & Conditions, including allowing us to your First name, Surname Initial, and county on our website and social media pages (Currently Instagram & Facebook). You may opt out of our monthly prize draws by emailing support@launchpilot.co.uk with your request or by completing the opt out form on your profile

How do I earn entries into the LaunchPilot monthly prize draws?

To enter the LaunchPilot monthly prize draw, simply apply or take part in any research Flight in the same month, you’ll earn one entry per application or participation. Entries will only be valid for the month in which they are earned i.e. complete an activity in January 2023 to earn 1 entry into the January 2023 prize draw. Activities include: applying for a Flight (even if you don’t qualify to take part!) e.g. product test, survey, etc. Profile updates will not earn prize draw entries unless specifically stated.

How will I know if I’ve won in the LaunchPilot monthly prize draws?

All winners will be notified by email on the 1st working day of the following month. Access to the list of winners including First name, Surname initial and County of winners will also be made available to the LaunchPilot community via email and via LaunchPilot’s Instagram & Facebook

How do I opt out of the LaunchPilot monthly prize draws?

Simply email us at support@launchpilot.co.uk or complete the Monthly Prize Draw Opt-Out form on your profile

What happened to my LoyaltyPoints?

From 3 Jan 2023, LoyaltyPoints will no longer be awarded. Based on your feedback, we know that our two points systems caused some confusion. As LoyaltyPoints did not have any financial value,(they allowed us to track your participation levels to then offer more exclusive opportunities to engaged Volunteers), we've made the decision that from 3 Jan 2023, LoyaltyPoints will be replaced by our Monthly Prize Draws. Our new Prize Draws create 44 PilotPoints winners each month with the chance to win up to 5000 PilotPoints! Simply apply for or take part in any Flight as outlined in the above 'How do I earn entries into the LaunchPilot Monthly Prize Draws' section to earn entries. Please note, this change to LoyaltyPoints DOES NOT impact your earned PilotPoints balance. Your PilotPoints balance remains unchanged and PilotPoints are still redeemable for cash rewards.

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